Cancelling or pausing a subscription
Cancellation
You may cancel your FediPass participation with effect from the first day of the next calendar month (UTC). Your current paid month remains unchanged. Your account shows the current period and scheduled end date. The right to extraordinary termination for good cause remains unaffected.
Open your pass settings in FediPass and choose cancellation. Check the confirmed end date afterwards. FediPay continues to provide invoices and payment information. You can also send notice by email or letter to:
Heino Falcke
Heinrich-Imig-Str. 31 50226 Frechen, Germany
Email: fedipass@fedipass.org
Provide your name, the subscription concerned, your short customer reference where possible, and your desired end date. Without a specified date, we treat the notice as cancellation at the earliest possible date. For extraordinary termination, please state the reason.
We confirm receipt and the subscription end date in text form. Payment obligations incurred before the effective end remain; you may dispute unauthorized charges independently of cancellation.
Pausing a subscription
You may choose a pause of one, three or six months or without a fixed end date in FediPass. Pauses and requested resumption begin with the next calendar month. Their effective dates are shown when confirming. A pause does not terminate the contract or remove existing amounts owed.
Before resuming, check the current plan and payment status. Any required new agreement acceptance or payment authorization is obtained separately.
Your other accounts
Cancellation affects the selected customer subscription. It does not automatically delete your FediID account or end your own participation as a recipient. Recipients are covered by the recipient agreement.
The privacy notice describes data retention and deletion. Withdrawing from a contract is covered by the separate withdrawal information.
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